Contact Us

Contact Us

Email Us:

We will respond to your question within the next business day.

Call Us Toll Free:

  • For Customer Service and Claims:

    8:30 a.m. to 5:30 p.m. (ET)
    Monday - Friday

  • For all other questions:

    8:30 a.m. to 10:00 p.m. (ET) Monday - Friday
    9:00 a.m. to 5:00 p.m. (ET) Saturday

By US Mail:

You can send your written correspondence to us at:

Bankers Conseco Life Insurance Company
Administrative Office
399 Market Street
Philadelphia, PA 19106 – 2181

Media Inquiries:

All media inquiries should be directed to:

Jennifer Born
CNO Financial Group

If you have a question about your policy, please do not contact media relations – this may cause a delay in responding to your question or concern. Please use the links provided above under ‘Email Us’.

Disaster Information

Bankers Conseco Life Insurance Company extends concern and sympathy to everyone whose lives have been impacted by natural disasters. If you are a Bankers Conseco customer with questions or concerns about billing, claims, or any other service issue please call us toll-free at 1-800-323-4542.


Notice for New York Residents - Information Regarding Confidential Communication

New York law requires certain protections for victims of domestic violence and endangered individuals. Please click here to read important information about how your confidential information related to your insurance policy is protected.

Bankers Conseco Life Insurance Company, Home of The Colonial Penn® Program
Jericho, New York

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